Right of withdrawal

Your right of withdrawal (cancellation) is set out in section 5 of the full terms and conditions and as repeated below:

5. Your right of cancellation

5.1 Your right to cancel an order starts from the moment you place the order and ends 14 (calendar) days after you receive the goods. If your order consists of multiple goods, the 14 days runs from when you receive the last item forming part of the original order.

5.2 The 14 days is the time you have to decide if you want to cancel. If you do so decide, you then have a further 14 days in which to physically return the goods to the address at 5.6 below.

5.3 You will be given a refund covering the price you originally paid for the goods including any shipping costs you paid. This refund will be given once the Supplier has received the goods back, or has received from you proof of posting the goods (within the time period in 5.2 above). to the address stated at 5.6 below. 

5.4 Reasonable efforts will be made to process the refund within 14 days of receipt of the goods but the Supplier cannot offer an absolute commitment to meeting a 14 day period for paying the refund given the Supplier uses staff working in a voluntary capacity undertaking their duties in their own personal free time.

5.5 The Supplier reserves the right to make a deduction from the refund if the value of the goods has been reduced as a result of you handling the goods more than is necessary. The extent to which a customer can handle the goods is the same as if you were buying the items in a shop, it therefore does not include any damage caused by you fitting and/or removing the part from a vehicle and returning said part as though it were still a "new" part.

5.6 Goods must be returned to the following address: 101 Forward Control Club & Register, 196 Ringwood Road, Totton, Southampton, SO40 8EB

5.7 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

5.8 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.